Front End Ops Leader & Customer Service Coach

Harris Teeter; Darnestown (MD); On-site; USD 26,000 - 41,000; Full time

Job summary

Harris Teeter in Darnestown, MD is seeking an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and accounting. You will assist the Department Manager with direction, coordination, and evaluation, while ensuring audits and high service standards are met.

The role emphasizes coaching, training, and disciplined adherence to policies, with strong emphasis on communication and team leadership in a retail environment.

Qualifications

• High school diploma or GED, or 1–3 years related experience.
• Experience supervising up to 120 associates.
• Ability to train, coach, and evaluate staff.
• Strong English reading/writing and customer service focus.
• Knowledge of store operations and audits.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist Department Manager with direction and evaluation of departments.
• Perform floor monitor duties and audits; coach associates for policy compliance.
• Interview and train associates; plan, assign, and direct work.
• Ensure compliance with Harris Teeter policies and customer service standards.

Skills

Supervisory skills

Communication skills

Customer service mindset

Team leadership

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing

Job description

Harris Teeter in Darnestown, MD is seeking an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and accounting. You will assist the Department Manager with direction, coordination, and evaluation, while ensuring audits and high service standards are met.

The role emphasizes coaching, training, and disciplined adherence to policies, with strong emphasis on communication and team leadership in a retail environment.