Customer Service Operations Supervisor

Harris Teeter; Alexandria (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Group benefits

Training opportunities

Job summary

Harris Teeter in Alexandria, VA seeks a Full Time Assistant Customer Service Manager (DLT) to supervise up to 120 associates in the Customer Service Department and the accounting office. You will assist the Department Manager with overall direction, coordination, and evaluation of these departments, ensuring adherence to store policies and standards.

Responsibilities include floor monitoring, interviewing and training associates, planning and directing work, evaluating performance, coaching for

Qualifications

• High school diploma or GED (or equivalent) and 1–3 years of related experience or training

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Assist Department Manager with direction, coordination, and evaluation of departments.
• Perform floor monitor duties and coaching to ensure policy compliance.
• Interview and train associates; plan, assign, and direct work; evaluate performance.

Skills

Supervisory skills

Communication skills

Interpersonal skills

English language

Computer skills

Math skills

Reasoning ability

Education

High school diploma or GED

Tools

HT Internet software

Email client

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Alexandria, VA seeks a Full Time Assistant Customer Service Manager (DLT) to supervise up to 120 associates in the Customer Service Department and the accounting office. You will assist the Department Manager with overall direction, coordination, and evaluation of these departments, ensuring adherence to store policies and standards.

Responsibilities include floor monitoring, interviewing and training associates, planning and directing work, evaluating performance, coaching for