Customer Service Team Lead & Ops Coach

Harris Teeter; Charlotte (NC); Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Group benefits eligibility

Résumé du poste

Harris Teeter in Charlotte, NC is hiring a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates across the Customer Service Department and the accounting office. The role supports the Department Manager in directing operations and enforcing standards to drive service quality and sales.

You will coach staff, interview and train new hires, monitor performance, and ensure compliance with audits and company policies while maintaining a positive working environment.

Qualifications

• High school diploma or GED is required, with 1–3 years related experience.
• Supervisory responsibilities and training duties are part of the role.
• Ability to read, write, and communicate in English.
• Familiarity with store policies and loss prevention procedures.

Responsabilités

• Supervise up to 120 associates in customer service and accounting offices.
• Interview, train, and coach associates; assign work and evaluate performance.
• Ensure audits are completed and daily duties are performed per policies.
• Act as back-up for customer service clerks, cashiers, and baggers as needed.

Connaissances

Supervisory skills

Communication

Interpersonal skills

Training

Interviewing

Formation

High school diploma or GED

Outils

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Description du poste

Harris Teeter in Charlotte, NC is hiring a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates across the Customer Service Department and the accounting office. The role supports the Department Manager in directing operations and enforcing standards to drive service quality and sales.

You will coach staff, interview and train new hires, monitor performance, and ensure compliance with audits and company policies while maintaining a positive working environment.