Front-End Service Team Lead

Harris Teeter; Purcellville (VA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Purcellville, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and the accounting office. You will assist the Department Manager with direction, training, and performance evaluations while ensuring adherence to store audits and loss prevention standards.

The role demands strong supervisory and communication skills. Applicants should have a High school diploma or GED and 1–3 years of related experience, plus the

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• 1–3 years related experience and/or training.
• Commitment to unparalleled customer service and strong communication.
• Willingness to participate in required training and to work with the team to increase customer satisfaction and sales.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Interview and train associates; plan, assign, and direct work; appraise performance.
• Provide coaching and feedback; ensure audits are performed; enforce standards.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.
• Address complaints and resolve problems to maintain service quality.

Skills

Supervisory skills

Customer service

Communication skills

Team leadership

Patience under pressure

Multitasking

English language proficiency

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Purcellville, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and the accounting office. You will assist the Department Manager with direction, training, and performance evaluations while ensuring adherence to store audits and loss prevention standards.

The role demands strong supervisory and communication skills. Applicants should have a High school diploma or GED and 1–3 years of related experience, plus the