Front End Service Supervisor & Team Coach

Harristeeter; Clayton (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Harris Teeter in Clayton, NC seeks an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation of these teams, ensuring adherence to store policies and standards.

The role requires strong supervisory skills, excellent communication, and the ability to coach and develop staff while maintaining focus on customer service and sales goals.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1-3 years related experience or training.
• Excellent communication and interpersonal skills.
• Willingness to participate in training and orientation.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Perform floor monitor duties and assist in interviewing and training.
• Ensure compliance with Customer Service audits and loss prevention procedures.
• Provide coaching to associates not meeting expectations.
• Perform duties of customer service clerks, cashiers, and baggers as needed.

Skills

Supervisory skills

Communication skills

Customer service mindset

Problem solving

Team leadership

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Clayton, NC seeks an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation of these teams, ensuring adherence to store policies and standards.

The role requires strong supervisory skills, excellent communication, and the ability to coach and develop staff while maintaining focus on customer service and sales goals.