Customer Service Team Lead & Front-End Supervisor

Harris Teeter; Gaithersburg (MD); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Group benefits

Job summary

Harris Teeter in Gaithersburg, MD is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will support the Department Manager with direction, training, scheduling, and performance evaluation, while maintaining high standards of customer service.

This role requires leadership, strong communication, and the ability to manage multiple tasks under pressure; basic computer skills and adherence to store

Qualifications

• High school diploma or GED required.
• 1–3 years related experience or training; or equivalent.
• Strong customer service and communication skills required.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting offices.
• Coordinate training, floor monitor duties, and performance appraisals.
• Ensure audit/compliance tasks are completed and advise on disciplinary actions.

Skills

Supervisory skills

Customer service

Communication

Interpersonal

Problem solving

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing

Job description

Harris Teeter in Gaithersburg, MD is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will support the Department Manager with direction, training, scheduling, and performance evaluation, while maintaining high standards of customer service.

This role requires leadership, strong communication, and the ability to manage multiple tasks under pressure; basic computer skills and adherence to store