Customer Service Team Leader & Ops Coach

Harris Teeter; Ashburn (VA); Presencial; USD 26.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pay transparency

Group health benefits

Descripción de la vacante

Harris Teeter in Ashburn, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with overall direction and evaluation, ensuring adherence to company policies and front-end standards.

The role emphasizes coaching, training, and maintaining high customer service levels, with responsibilities spanning floor monitoring, interviewing, and performance appraisals.

Formación

• High school diploma or GED or equivalent combination of education and experience.
• 1–3 years related experience and/or training preferred.
• Strong customer service mindset and ability to supervise a large team.

Responsabilidades

• Supervise up to 120 associates in Customer Service and accounting office.
• Assist Department Manager with direction, coordination, and evaluation of departments.
• Provide coaching and feedback to ensure compliance with store audits and front-end standards.
• Perform duties of customer service clerks, cashiers, and other front-end roles as needed.

Conocimientos

Supervisory skills

Customer service

Communication

Interpersonal skills

Training

Team leadership

Adaptability

Educación

High school diploma or GED

Herramientas

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Descripción del empleo

Harris Teeter in Ashburn, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with overall direction and evaluation, ensuring adherence to company policies and front-end standards.

The role emphasizes coaching, training, and maintaining high customer service levels, with responsibilities spanning floor monitoring, interviewing, and performance appraisals.