Customer Service Operations Lead

Harristeeter; Matthews (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Group benefits

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. The role supports the Department Manager with direction, coordination and evaluation of these teams, and ensures adherence to company policies and standards.

Responsibilities include floor monitor duties, interviewing and training associates, planning, assigning and directing work, and providing coaching to maintain high service

Qualifications

• Supervisory experience or potential for supervisory responsibilities.
• Strong customer service orientation and interpersonal communication.
• Ability to read and comprehend simple instructions and write simple correspondence.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Perform floor monitor duties, interview and train associates, plan and direct work.
• Coach and discipline associates, ensure adherence to audits and company policies.

Skills

Supervisory skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. The role supports the Department Manager with direction, coordination and evaluation of these teams, and ensures adherence to company policies and standards.

Responsibilities include floor monitor duties, interviewing and training associates, planning, assigning and directing work, and providing coaching to maintain high service