Front End Operations Lead & Service Coach

Harris Teeter; Olney (MD); On-site; USD 26,000 - 41,000; Full time

Job summary

Harris Teeter in Olney, MD is seeking an Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation while ensuring audits and loss prevention are followed.

Responsibilities include interviewing and training associates, planning and directing work, appraising performance, and coaching staff to achieve high customer satisfaction and sales.

Qualifications

• High school diploma or GED or 1–3 years related experience.
• Excellent communication and interpersonal skills.
• Willingness to participate in required training and team initiatives.
• Ability to read English and write simple correspondence.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.
• Interviewing and training associates; planning, assigning, and directing work; assist in appraising performance.
• Provide coaching to associates who are not in compliance with expectations.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word Processing software

Job description

Harris Teeter in Olney, MD is seeking an Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation while ensuring audits and loss prevention are followed.

Responsibilities include interviewing and training associates, planning and directing work, appraising performance, and coaching staff to achieve high customer satisfaction and sales.