Customer Service Team Leader & Operations Coach

Harristeeter; Wake Forest (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Group benefits

Employee discounts

Job summary

Harris Teeter is seeking an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. The role supports the Department Manager with direction, coordination, and evaluation, including coaching and training to raise customer satisfaction and sales.

The position requires strong supervisory skills, excellent communication, and the ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• Education and/or experience: High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office; assist Department Manager with overall direction and evaluation.
• Perform floor monitor duties, interviews and training, plan and direct work, appraise performance, reward and discipline associates.
• Ensure audit requirements are performed and provide coaching to associates who do not meet expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
• Demonstrate ability to work under pressure, manage multiple tasks, and communicate effectively with customers and team.

Skills

Supervisory skills

Customer service

Communication

Team leadership

Training

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is seeking an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. The role supports the Department Manager with direction, coordination, and evaluation, including coaching and training to raise customer satisfaction and sales.

The position requires strong supervisory skills, excellent communication, and the ability to manage multiple tasks in a fast-paced retail environment.