Front End Lead: Member Experience & Ops Coach

BJ's Wholesale Club, Inc.; Portsmouth (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

BJ’s Wholesale Club in Portsmouth, VA is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver exceptional member service and ensure seamless processing of member orders and requests.

This role focuses on driving membership metrics, leading with integrity, and maintaining a safe, high-performing environment. You will work with cashiers, membership desk, and SCO to meet service standards and upskill

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge preferred.
• Prior cashier experience preferred. Basic math skills required.

Responsibilities

• Oversees frontline in the absence of Front End Manager and coaches team members.
• Drives membership metrics and delivers member experience goals.
• Ensures proper processing of member orders and requests with accuracy.
• Maintains service standards and ensures a safe, positive environment.
• Trains, coaches, and develops staff through the club's training process.

Skills

Leadership

Membership knowledge

Cashier experience

Job description

BJ’s Wholesale Club in Portsmouth, VA is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver exceptional member service and ensure seamless processing of member orders and requests.

This role focuses on driving membership metrics, leading with integrity, and maintaining a safe, high-performing environment. You will work with cashiers, membership desk, and SCO to meet service standards and upskill