Front End Lead — Member Experience Coach

BJ's Wholesale Club; West Nyack (NY); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits

Descripción de la vacante

BJ’s Wholesale Club in the United States is seeking a Front End Lead to supervise frontline team members in the absence of the Front End Manager and to coach for excellent member service. You will guide membership programs, monitor operations, and ensure timely, positive member experiences at the front end.

The role focuses on developing staff, achieving membership goals, and maintaining high service standards while collaborating across departments.

Formación

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Basic math skills required.

Responsabilidades

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.

Conocimientos

Leadership

Customer service

Communication

Basic math

Herramientas

MyWork

Descripción del empleo

BJ’s Wholesale Club in the United States is seeking a Front End Lead to supervise frontline team members in the absence of the Front End Manager and to coach for excellent member service. You will guide membership programs, monitor operations, and ensure timely, positive member experiences at the front end.

The role focuses on developing staff, achieving membership goals, and maintaining high service standards while collaborating across departments.