Front End Lead: Member Experience Champion

BJ's Wholesale Club; West Lebanon (NH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in New Hampshire is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and to coach and develop team members for outstanding member service. You will drive membership programs and ensure smooth front-end operations and a positive member experience.

The role emphasizes leadership, operational excellence, and adherence to club standards. Regular attendance, teamwork, and a focus on member satisfaction are essential in this competitive

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Oversees the frontline in the absence of the Front End Manager.
• Coaches, teaches and develops frontline team members to ensure excellent member service.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, and evaluates frontline Team Members on tasks and expectations.

Skills

Leadership

Cashier experience

Sales knowledge

Math skills

Job description

BJ’s Wholesale Club in New Hampshire is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and to coach and develop team members for outstanding member service. You will drive membership programs and ensure smooth front-end operations and a positive member experience.

The role emphasizes leadership, operational excellence, and adherence to club standards. Regular attendance, teamwork, and a focus on member satisfaction are essential in this competitive