Front End Lead: Member Experience & Ops Coach

BJ's Wholesale Club, Inc.; Montgomeryville (Montgomery County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. is seeking an on-site Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver outstanding member service and achieve membership goals.

You will supervise cashiers and membership desks, drive engagement, and ensure POS and member issues are handled efficiently, while modeling winning service standards and teamwork.

Qualifications

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.
• Performs front end responsibilities including but not limited to closing through POS, and Member escalated service issues, etc.

Skills

Leadership

Member service

Cashier experience

Sales knowledge

Basic math skills

Job description

BJ’s Wholesale Club, Inc. is seeking an on-site Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver outstanding member service and achieve membership goals.

You will supervise cashiers and membership desks, drive engagement, and ensure POS and member issues are handled efficiently, while modeling winning service standards and teamwork.