Front-End Lead: Elevate Member Experience

BJ's Wholesale Club, Inc.; Portsmouth (NH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Health benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Inc. in Portsmouth, NH is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager and coach team members for exceptional member service.

You will drive membership metrics, manage front-end operations, and ensure the club delivers Gold standards while training cashiers and Membership Sales Ambassadors. Weekly pay and benefits accompany this role.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service while coaching team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, and evaluates frontline Team Members.

Skills

Leadership experience

Membership knowledge

Sales knowledge

Cashier experience

Basic math skills

Job description

BJ’s Wholesale Club, Inc. in Portsmouth, NH is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager and coach team members for exceptional member service.

You will drive membership metrics, manage front-end operations, and ensure the club delivers Gold standards while training cashiers and Membership Sales Ambassadors. Weekly pay and benefits accompany this role.