Front End Lead: Member Experience & Team Coaching

BJ's Wholesale Club, Inc.; Valley Cottage (NY); On-site; USD 55,875,000 - 69,858,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and coach team members for excellent member service.

You will drive membership metrics, oversee scheduling and workflows at the front end, and ensure accurate POS operations while maintaining a safe, friendly store environment and delivering Gold-standard service to Members.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Skills

Leadership experience

Membership knowledge

Sales knowledge

Cashier experience

Basic math skills

Job description

BJ’s Wholesale Club is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and coach team members for excellent member service.

You will drive membership metrics, oversee scheduling and workflows at the front end, and ensure accurate POS operations while maintaining a safe, friendly store environment and delivering Gold-standard service to Members.