Front End Lead: Member Experience Coach

BJ's Wholesale Club, Inc.; Falls Church (VA); Presencial; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Daily pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) with company match

Employee stock purchase plan

Resumo da oferta

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach and develop frontline team members for top-tier member service.

The role focuses on driving membership programs, ensuring timely processing of member requests, and maintaining high operational standards across the front end. The position emphasizes leadership, training, and delivering a positive member experience, with responsibilities spanning staffing,

Qualificações

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsabilidades

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, coaching and development of team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, and evaluates frontline Team Members on performance.

Conhecimentos

Leadership

Membership knowledge

Cashier experience

Basic math

Descrição da oferta de emprego

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach and develop frontline team members for top-tier member service.

The role focuses on driving membership programs, ensuring timely processing of member requests, and maintaining high operational standards across the front end. The position emphasizes leadership, training, and delivering a positive member experience, with responsibilities spanning staffing,