Front End Lead: Member Experience & Team Coach

BJ's Wholesale Club, Inc.; Village of Nyack (NY); Vor Ort; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Free BJ’s memberships

Paid time off

Health benefits options

401(k) retirement savings

Zusammenfassung

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager and to train team members for outstanding member service.

You will lead efforts to drive membership engagement, supervise cashier areas, and ensure smooth front-end operations across the club. The role emphasizes leadership in a fast-paced retail environment, with focus on member experience, adherence to GOLD standards, and collaboration with store teams to meet business

Qualifikationen

• Leadership experience in a front-end or retail team.
• Membership or sales knowledge preferred.
• Cashier experience preferred.
• Basic math skills required.

Aufgaben

• Supervises the front line in the absence of the Front End Manager.
• Coaches, teaches and develops frontline team members to ensure excellent member service.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Manages front-end responsibilities including POS operations and member escalated service issues.
• Uses observation forms and reports to drive performance and engagement.
• Maintains club policies, safety and service standards.

Kenntnisse

Leadership experience

Membership knowledge

Cashier experience

Basic math skills

MyWork knowledge

Tools

MyWork

Jobbeschreibung

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager and to train team members for outstanding member service.

You will lead efforts to drive membership engagement, supervise cashier areas, and ensure smooth front-end operations across the club. The role emphasizes leadership in a fast-paced retail environment, with focus on member experience, adherence to GOLD standards, and collaboration with store teams to meet business