Front End Lead, Member Experience Coach

bjswholesaleclub; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager and to coach and develop team members to deliver outstanding member service.

The role focuses on driving membership programs, monitoring performance, and ensuring efficient front-end operations while upholding club standards and delivering a positive member experience.

Responsibilities

• Oversees frontline in absence of Front End Manager and coaches frontline team members.
• Delivers excellent member service and drives membership metrics.
• Trains, coaches and evaluates frontline team members on tasks and expectations.
• Drives member engagement, speed and productivity on the front end.

Job description

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager and to coach and develop team members to deliver outstanding member service.

The role focuses on driving membership programs, monitoring performance, and ensuring efficient front-end operations while upholding club standards and delivering a positive member experience.