Front End Lead: Member Experience & Coaching

BJ's Wholesale Club; Easton (MD); In loco; USD 26.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly Pay

Daily Pay

Free Memberships

Paid Time Off

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Descrizione del lavoro

BJ’s Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service.

You will drive membership metrics, oversee front-end processes, and ensure efficient service while maintaining club standards. The role emphasizes leadership, teamwork, and ensuring a safe, positive member experience.

Competenze

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Mansioni

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.

Conoscenze

Leadership

Membership sales knowledge

Cashier experience

Basic math skills

Descrizione del lavoro

BJ’s Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service.

You will drive membership metrics, oversee front-end processes, and ensure efficient service while maintaining club standards. The role emphasizes leadership, teamwork, and ensuring a safe, positive member experience.