Front-End Customer Service Lead — Elevate Store Experience

Family Fare, LLC; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking a Customer Service Lead for our Traverse City location to ensure exceptional front-end service and smooth daily operations. The role involves supervising staff, handling transactions, and maintaining store standards.

The ideal candidate will have a high school diploma or GED, strong computer skills, and knowledge of basic accounting principles to support budgeting and financial analysis. This is a full-time, on-site role supporting our People First culture.

Qualifications

• High school diploma or GED required.
• Proficient computer skills including email and spreadsheets.
• Ability to read, write, and interpret documents; basic bookkeeping skills.

Responsibilities

• Provide and maintain a high standard of customer service at the store front end.
• Supervise front-end activities in the absence of the Customer Service Manager.
• Handle transactions accurately and follow policies.

Skills

Accounting/Bookkeeping

Analyze Financials

Budget Management

Leadership

Delegation

Product Knowledge

Detail Oriented

Education

High school diploma or GED

Tools

Excel

Email

Spreadsheets

Job description

SpartanNash is seeking a Customer Service Lead for our Traverse City location to ensure exceptional front-end service and smooth daily operations. The role involves supervising staff, handling transactions, and maintaining store standards.

The ideal candidate will have a high school diploma or GED, strong computer skills, and knowledge of basic accounting principles to support budgeting and financial analysis. This is a full-time, on-site role supporting our People First culture.