Front-End Supervisor & Customer Experience Lead

Family Fare, LLC; Zeeland (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Total Rewards benefits package

Equal Employment Opportunity

Job summary

SpartanNash, a leading food solutions company, invites applications for a front-end supervisor at our Zeeland, Michigan site. The role focuses on delivering high customer service levels and supervising front-end operations in the manager's absence to support store profitability.

Responsibilities include accurate transactions, stock management, staff training, scheduling, safety compliance, and guest experience adherence. Requires basic accounting, Excel familiarity, and strong detail orientation.

Qualifications

• High school graduate or equivalent (GED).
• Proficient computer skills (email, spreadsheets).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills and ability to interpret/analyze financials.
• Develop/manage budgets and delegate/direct/implement suggestive selling.
• Detail oriented and customer-focused.

Responsibilities

• Accurately perform transactions and follow store policies.
• Ensure prompt handling of returns and perishable items.
• Know product locations and advertised deals.
• Train others and manage scheduling to meet productivity goals.
• Maintain clean, well-stocked departments and follow safety guidelines.
• Support other departments as needed and uphold guest experience standards.

Skills

Attn to detail

Customer service

Budgeting

Delegation

Product knowledge

Proficient computer

Reading & writing

Education

High school graduate

Tools

Computer literacy

Job description

SpartanNash, a leading food solutions company, invites applications for a front-end supervisor at our Zeeland, Michigan site. The role focuses on delivering high customer service levels and supervising front-end operations in the manager's absence to support store profitability.

Responsibilities include accurate transactions, stock management, staff training, scheduling, safety compliance, and guest experience adherence. Requires basic accounting, Excel familiarity, and strong detail orientation.