Front-End Supervisor & Customer Experience Leader

Family Fare, LLC; Byron Township, Northern (MI, KY); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash at Byron Center, Michigan, is hiring a Customer Service Lead to supervise the store's front-end operations and ensure high standards of service and financial integrity. You will oversee cash handling, returns, and media transactions while supporting the store's overall performance.

Responsibilities include training staff, scheduling, maintaining a clean and well-stocked front end, and ensuring adherence to safety and guest experience guidelines.

Qualifications

• High school graduate or GED.
• Proficient computer skills (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Interpret/Analyze Financials.
• Develop/Manage Budgets.
• Delegate/Direct/Implement.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery tickets, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure return-to-stock items are handled promptly with attention to perishable items.
• Knowledge of product locations and advertised items and store sale features.
• Train others to perform all department activities and functions.
• Manage selection, scheduling, and supervision of staff to meet productivity goals.
• Handle spoiled/damaged products per guidelines.
• Maintain a clean, attractive and well-stocked front-end area.
• Follow PPE, safety, food safety and guest experience guidelines.
• May be assigned tasks in other departments as needed.

Skills

High school diploma/GED

Proficient computer

Reading and writing

Accounting/bookkeeping

Finance analysis

Budget development

Delegation/leadership

Suggestive selling

Attention to detail

Education

High school diploma or GED

Job description

SpartanNash at Byron Center, Michigan, is hiring a Customer Service Lead to supervise the store's front-end operations and ensure high standards of service and financial integrity. You will oversee cash handling, returns, and media transactions while supporting the store's overall performance.

Responsibilities include training staff, scheduling, maintaining a clean and well-stocked front end, and ensuring adherence to safety and guest experience guidelines.