Front-End Customer Service Lead & Team Coach

C&S Wholesale Grocers, LLC; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

SpartanNash, operating Family Fare in Traverse City, MI, seeks a Front-End Supervisor to lead front-end operations and supervise staff in absence of the Customer Service Manager. You’ll ensure accurate transactions, proper merchandising, and adherence to safety and guest-experience standards.

The role requires a high school diploma, strong computer skills, and experience in budgeting, accounting, and team leadership.

Qualifications

• High school graduate or equivalent (GED).
• Proficient computer skills including email and spreadsheets.
• Ability to read, write, comprehend and interpret documents.

Responsibilities

• Accurately perform all transactions and related payments per policy.
• Maintain inventory and stock levels, especially perishables.
• Supervise front-end operations in absence of Customer Service Manager.
• Train others to perform department activities.
• Manage scheduling to meet productivity goals.
• Follow safety, food safety, and guest experience guidelines.
• Assist in budgeting and financial analyses.

Skills

Detail-oriented

Budget management

Accounting/Bookkeeping

Financial analysis

Delegation

Leadership

Customer service

Communication

Education

High school diploma or GED

Tools

Excel

Email

Spreadsheet software

Job description

SpartanNash, operating Family Fare in Traverse City, MI, seeks a Front-End Supervisor to lead front-end operations and supervise staff in absence of the Customer Service Manager. You’ll ensure accurate transactions, proper merchandising, and adherence to safety and guest-experience standards.

The role requires a high school diploma, strong computer skills, and experience in budgeting, accounting, and team leadership.