Front-End Service Lead - Retail & Team Coach

Family Fare, LLC; Allendale Charter Township (MI); Hybrid; USD 25,000 - 36,000; Full time

Job summary

SpartanNash is seeking a Customer Service Lead in Allendale, MI to supervise front-end operations and ensure high service standards. You will manage transactions, training, and scheduling while maintaining a clean, well-stocked store environment.

The role supports the Customer Service Manager and contributes to store profitability with strong product knowledge and guest experience focus. Equal opportunity employer.

Qualifications

• High school diploma or GED with basic accounting knowledge.
• Strong computer and spreadsheet skills are required.
• Ability to read, write, and interpret documents.
• Ability to analyze financials and assist with budgets.

Responsibilities

• Accurately perform all transactions including cash, checks, debit/credit, EBT, and refunds per policy.
• Ensure returns and stock are handled promptly and perishable items prioritized.
• Maintain knowledge of product locations and advertised items.
• Train staff and supervise front-end activities in the manager's absence.
• Schedule and supervise team to meet productivity goals.
• Maintain clean, well-stocked departments and follow safety guidelines.

Skills

Proficient Computer

Accounting/Bookkeeping

Budgeting

Suggestive Selling

Detail Oriented

Education

High school diploma or GED

Tools

Spreadsheets

Job description

SpartanNash is seeking a Customer Service Lead in Allendale, MI to supervise front-end operations and ensure high service standards. You will manage transactions, training, and scheduling while maintaining a clean, well-stocked store environment.

The role supports the Customer Service Manager and contributes to store profitability with strong product knowledge and guest experience focus. Equal opportunity employer.