Front-End Customer Experience Lead

Martin's Super Markets; Granger (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

SpartanNash in Granger, IN is seeking a Front-End Supervisor to uphold high customer service standards and oversee front-end operations in the Customer Service Manager's absence.

You will process transactions accurately, train staff, and ensure a clean, well-stocked, compliant department while adhering to safety and guest experience guidelines. This role requires physical ability and attention to detail.

Qualifications

• Provide high standard of customer service at the front end.
• Supervise front-end activities in the absence of the Customer Service Manager.
• Accurately process transactions including cash, checks, debit/credit/EBT payments, coupons, and other media.

Responsibilities

• Train others to perform department activities and functions.
• Manage selection, scheduling and supervision to meet productivity targets.
• Follow PPE, safety, food safety, cleaning, and guest experience guidelines.

Skills

Customer service

Cash handling

Accounting/Bookkeeping

Interpret/Analyze Financials

Develop/Manage Budgets

Train others

Delegate/Direct/Implement

Knowledge of products

Detail oriented

Proficient computer

Education

High school diploma or GED

Tools

Spreadsheets

Email

Job description

SpartanNash in Granger, IN is seeking a Front-End Supervisor to uphold high customer service standards and oversee front-end operations in the Customer Service Manager's absence.

You will process transactions accurately, train staff, and ensure a clean, well-stocked, compliant department while adhering to safety and guest experience guidelines. This role requires physical ability and attention to detail.