Customer Service Lead - Front-End Supervisor

Family Fare, LLC; Kentwood (MI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Total Rewards benefits package

Equal Opportunity Employer

Job summary

SpartanNash in Kentwood, MI is seeking a Customer Service Lead to oversee front-end operations and support the Customer Service Manager. You will supervise daily activities, ensure accurate transactions, and maintain a clean, organized department.

The role requires a high school diploma, strong computer skills, and knowledge of budgeting and financial interpretation. You will train staff and contribute to a positive guest experience in a retail environment.

Qualifications

• High school diploma or GED required.
• Proficient computer skills (email, spreadsheets).
• Ability to read, write, comprehend and interpret documents.
• Accounting/Bookkeeping skills; interpret/analyze financials.
• Develop/manage budgets.
• Delegate/direct/implement.
• Suggestive selling; knowledge of products.
• Detail oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, overs rings, credits, refunded items and other media per policy.
• Ensure return-to-stock items are handled promptly, with special attention to perishable items.
• Know product locations and advertised items; be aware of store sales and coupons.
• Train others to perform department activities and functions.
• Manage selection, scheduling, and supervision of staff to meet productivity goals.
• Handle spoiled/damaged products according to guidelines.
• Maintain a clean, attractive and well-stocked department.
• Follow PPE, safety, and guest experience guidelines.
• May be assigned tasks in other departments as needed.

Skills

Proficient computer skills

Reading & writing

Detail oriented

Budget management

Team supervision

Cash handling

Education

High school graduate or GED

Job description

SpartanNash in Kentwood, MI is seeking a Customer Service Lead to oversee front-end operations and support the Customer Service Manager. You will supervise daily activities, ensure accurate transactions, and maintain a clean, organized department.

The role requires a high school diploma, strong computer skills, and knowledge of budgeting and financial interpretation. You will train staff and contribute to a positive guest experience in a retail environment.