Front-End Service Lead: Elevate Customer Experience

Family Fare, LLC; Fargo (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash's Fargo location is seeking a Lead, Customer Service to manage front-end operations with a focus on accuracy in transactions and customer satisfaction. The role includes supervising team members in the absence of the Customer Service Manager, ensuring efficient checkout processes, and maintaining store presentation.

The position emphasizes strong cash handling, product knowledge, and adherence to safety and guest experience guidelines while supporting store profitability and customer

Qualifications

• High school graduate or equivalent (GED).
• Proficient computer skills (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.

Responsibilities

• Accurately perform all front-end transactions (cash, checks, debit/credit/EBT, refunds, etc.).
• Supervise/assist in cashier operations in the absence of the Customer Service Manager.
• Maintain clean, well-stocked front-end area and ensure safety guidelines are followed.

Skills

High school diploma

Proficient computer

Reading & writing

Accounting/BooKkeeping

Financial analysis

Budget development

Delegation/ supervision

Suggestive selling

Attention to detail

Education

High school diploma or GED

Job description

SpartanNash's Fargo location is seeking a Lead, Customer Service to manage front-end operations with a focus on accuracy in transactions and customer satisfaction. The role includes supervising team members in the absence of the Customer Service Manager, ensuring efficient checkout processes, and maintaining store presentation.

The position emphasizes strong cash handling, product knowledge, and adherence to safety and guest experience guidelines while supporting store profitability and customer