Front-End Service Lead - Customer Experience & Ops

Family Fare, LLC; Bismarck (ND); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

SpartanNash, based in Bismarck, ND, seeks a Lead, Customer Service to oversee front-end operations and supervise staff in the store’s service area. Responsibilities include cash handling, stock control, and ensuring accuracy of transactions while upholding safety and guest experience standards.

The role requires a high school diploma or GED, computer proficiency, and strong bookkeeping and budgeting capabilities.

Qualifications

• High school graduate or equivalent (GED).
• Proficient Computer (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Interpret/Analyze Financials.
• Develop/ Manage Budgets.
• Delegate/Direct/Implement.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure return-to-stock items are handled promptly, with attention to perishable items.
• Knowledge of product locations and advertised items; apply store sales program.
• Train others to perform department activities and functions.
• Manage selection, scheduling, and supervision of staff to meet productivity goals.
• Handle spoiled/damaged products per guidelines.
• Maintain a clean, well stocked department; follow PPE, safety, and guest experience guidelines.
• May be assigned tasks in other departments as needed.

Skills

Cash handling

Bookkeeping

Budgeting

Delegation

Customer service

Excel

Detail oriented

Education

High school diploma or GED

Tools

POS systems

Spreadsheet software

Job description

SpartanNash, based in Bismarck, ND, seeks a Lead, Customer Service to oversee front-end operations and supervise staff in the store’s service area. Responsibilities include cash handling, stock control, and ensuring accuracy of transactions while upholding safety and guest experience standards.

The role requires a high school diploma or GED, computer proficiency, and strong bookkeeping and budgeting capabilities.