Front-End Service Supervisor: Elevate Customer Experience

Family Fare, LLC

Goshen (IN)

On-site

USD 32,000 - 42,000

Full time

9 days ago

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Benefits offered by this job

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Job summary

SpartanNash, located in Goshen, IN, seeks a Lead Customer Service professional to oversee front-end operations and support the Customer Service Manager. The role emphasizes accurate transactions, supervision, and improving store performance in a fast-paced grocery setting.

Qualified candidates will have a high school diploma or GED, strong computer skills, and experience in accounting, budgeting, and customer service.

Qualifications

High school diploma or GED.
Proficient with computer apps including email and spreadsheets.
Ability to read, write, comprehend and interpret documents.
Accounting/Bookkeeping skills are preferred.
Ability to interpret/analyze financials and manage budgets.
Ability to delegate, direct and implement tasks.
Demonstrated suggestive selling and product knowledge.
Detail oriented with strong accuracy and organization.

Responsibilities

Accurately perform all front-end transactions (cash, checks, debit/credit, EBT) per policy.
Ensure timely handling of returns and damaged items.
Maintain knowledge of store product locations and advertised items.
Train and supervise others in front-end responsibilities in absence of manager.
Manage scheduling and supervision to meet productivity goals.
Maintain clean, well-stocked department and adhere to safety guidelines.
Follow guest experience guidelines and PPE and cleaning standards.
Additional tasks as assigned.