Front-End Customer Experience Lead

Weis Markets; Muncy (Lycoming County); On-site; USD 45,000 - 65,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager to lead front-end operations and guide a team of associates in delivering fast, friendly checkout service. The role emphasizes coaching, scheduling, and adherence to cash handling and loss-prevention policies.

Given the responsibilities, the candidate should excel in customer relations, team supervision, and daily store coordination to maintain high service standards and efficient operations.

Qualifications

• Supervises and develops front-end store associates.
• Ensures compliance with company policies and safety standards.
• Excellent customer service and leadership skills.

Responsibilities

• Oversees front-end operations and cashier performance.
• Trains associates and supports performance reviews.
• Monitors labor, inventory, and customer flow to minimize wait times.
• Ensures cash handling accuracy and security measures.

Job description

Weis Markets is seeking an Assistant Customer Experience Manager to lead front-end operations and guide a team of associates in delivering fast, friendly checkout service. The role emphasizes coaching, scheduling, and adherence to cash handling and loss-prevention policies.

Given the responsibilities, the candidate should excel in customer relations, team supervision, and daily store coordination to maintain high service standards and efficient operations.