Front-End Customer Experience Leader

Weis Markets; Stroudsburg (Monroe County); On-site; USD 42,000 - 63,000; Full time

Job summary

Weis Markets in Stroudsburg, PA, is seeking an Assistant Customer Experience Manager to lead front-end operations and drive customer satisfaction. The role involves supervising associates, overseeing checkout processes, and ensuring compliance with policies and safety standards.

The position emphasizes teamwork, training, and continuous improvement of the customer experience across the store, with responsibilities including scheduling, promotion communication, and store huddles.

Qualifications

• To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focus behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Enforces cash handling control and security measures and oversees bookkeeping procedures.
• Assists Customer Experience Associates with change, price checks, and refunds; conducts unannounced audits.
• Onboards and trains customer experience associates; communicates new programs; participates in performance reviews.

Job description

Weis Markets in Stroudsburg, PA, is seeking an Assistant Customer Experience Manager to lead front-end operations and drive customer satisfaction. The role involves supervising associates, overseeing checkout processes, and ensuring compliance with policies and safety standards.

The position emphasizes teamwork, training, and continuous improvement of the customer experience across the store, with responsibilities including scheduling, promotion communication, and store huddles.