Front-End Experience Leader

Weis Markets; Millville (DE); On-site; USD 35,000 - 52,000; Full time

Job summary

Weis Markets in Millville, DE is seeking an Assistant Customer Experience Manager to lead front-end operations, coach associates, and ensure a fast, friendly checkout experience for customers. You will supervise associates, manage scheduling, and maintain store standards in a dynamic retail environment.

The role emphasizes customer service excellence, leadership, and adherence to company policies, with opportunities for growth within the store team.

Qualifications

• Supervise front-end operations and lead associates.
• Ensure accuracy in cash handling and compliance with policies.
• Train and onboard customer experience associates.
• Coordinate scheduling to meet demand while controlling labor costs.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations and may act in their absence.
• Enforces cash handling controls and security measures; adheres to policies related to front end operations.
• Trains associates to provide a fast, friendly, accurate checkout experience and participates in performance reviews.
• Utilizes LMS for training and development of associates and communicates new programs.

Skills

Customer service

Cash handling

Leadership

Training

Tools

POS system

Job description

Weis Markets in Millville, DE is seeking an Assistant Customer Experience Manager to lead front-end operations, coach associates, and ensure a fast, friendly checkout experience for customers. You will supervise associates, manage scheduling, and maintain store standards in a dynamic retail environment.

The role emphasizes customer service excellence, leadership, and adherence to company policies, with opportunities for growth within the store team.