Front End Experience Lead

010 Weis Markets, Inc.; Washington; On-site; USD 42,000 - 62,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager in Washington to lead front-end operations, supervise associates, and drive customer satisfaction. You will support training, scheduling, and adherence to policies while ensuring a fast, accurate checkout experience.

Responsibilities include assisting the Customer Experience Manager, overseeing cash handling controls, and promoting continuous improvement in front-end performance and guest service.

Qualifications

• Ability to supervise front-end associates.
• Strong customer relations focus.
• Comfort with cash handling and loss prevention.
• Experience training and mentoring frontline staff.

Responsibilities

• Promotes excellent customer relations with associates.
• Oversees front-end operations and scheduling.
• Trains and develops customer experience associates.
• Monitors cash handling and prevents losses.
• Ensures compliance with policies and laws.
• Conducts cashier audits and checks.

Skills

Customer service

Leadership

Cash handling

Training

Scheduling

Loss prevention

Communication

Policy compliance

Tools

POS system

Scanner

Intercom

LMS

Job description

Weis Markets is seeking an Assistant Customer Experience Manager in Washington to lead front-end operations, supervise associates, and drive customer satisfaction. You will support training, scheduling, and adherence to policies while ensuring a fast, accurate checkout experience.

Responsibilities include assisting the Customer Experience Manager, overseeing cash handling controls, and promoting continuous improvement in front-end performance and guest service.