Customer Experience Lead — Front End Operations

010 Weis Markets, Inc.; Mount Joy (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Weis Markets in Mount Joy, PA is seeking an Assistant Customer Experience Manager to supervise the front-end team and maintain high service standards. You will ensure efficient checkout, assist leadership in daily operations, and support compliance with store and regulatory policies.

The role emphasizes training, program rollout, and performance recognition to drive customer satisfaction and store performance.

Qualifications

• Supervises associates within the department.
• May assume total leadership of the building in the absence of store management.

Responsibilities

• Promotes excellent customer relations and positive associate behavior.
• Oversees front-end operations and checkout processes.
• Trains associates and communicates new programs to staff.
• Monitors cash handling, audits, and compliance with policies.

Skills

Customer service

Leadership

Communication

Policy compliance

Tools

POS system

LMS

Front-end scanning equipment

Job description

Weis Markets in Mount Joy, PA is seeking an Assistant Customer Experience Manager to supervise the front-end team and maintain high service standards. You will ensure efficient checkout, assist leadership in daily operations, and support compliance with store and regulatory policies.

The role emphasizes training, program rollout, and performance recognition to drive customer satisfaction and store performance.