Front-End Experience Lead: Customer Care & Ops

The Learning Experience; West Buffalo Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Weis Markets, Inc. in Pennsylvania is seeking an Assistant Customer Experience Manager to lead front-end operations, greet customers, resolve concerns, and promote a high standard of service.

You will supervise associates, assist the Customer Experience Manager, oversee cash handling, scheduling, training, and adherence to policies while maintaining a safe and efficient checkout area. This role emphasizes teamwork and community growth.

Qualifications

• Requires ability to supervise front-end associates and ensure customer satisfaction.
• Experience in training employees and using LMS for performance reviews.
• Knowledge of cash handling, security measures, and loss prevention.

Responsibilities

• Promotes excellent customer relations and resolves questions politely.
• Oversees front-end operations and supports the Customer Experience Manager.
• Enforces cash handling controls and adherence to policies.
• Trains associates and conducts performance reviews with LMS.
• Schedules staff and ensures efficient checkout and service.

Skills

Customer service

Leadership

Cash handling

Training LMS

Communication

Education

Job description

Weis Markets, Inc. in Pennsylvania is seeking an Assistant Customer Experience Manager to lead front-end operations, greet customers, resolve concerns, and promote a high standard of service.

You will supervise associates, assist the Customer Experience Manager, oversee cash handling, scheduling, training, and adherence to policies while maintaining a safe and efficient checkout area. This role emphasizes teamwork and community growth.