Front End Experience Lead

Weis Markets, Inc.; Columbia (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Weis Markets, Inc. in Columbia, PA seeks an Assistant Customer Experience Manager to lead front-end operations and supervise associates.

The role focuses on delivering a fast, friendly checkout, ensuring accuracy, and maintaining cash controls in full compliance with policies and regulations. You will train staff, schedule labor, communicate promotions, and coordinate with store management to enhance service quality, inventory accuracy, and safety.

Qualifications

• Associate must be able to perform each essential duty satisfactorily, with or without an accommodation.
• Supervises associates and may lead the building in absence of store management.
• Knowledge of customer service standards and front-end policies.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focus behavior with associates.
• Assists Customer Experience Manager in overseeing front-end operations and in their absence.
• Enforces cash handling controls and compliance with company policies and laws.
• Trains associates for fast, friendly and accurate checkout experience and supports LMS usage.
• Manages scheduling to meet weekly labor goals and maintain budgeted labor rates.

Skills

Customer service

Leadership

Cash handling

Operations management

Tools

POS system

LMS

Scanner/Register

Job description

Weis Markets, Inc. in Columbia, PA seeks an Assistant Customer Experience Manager to lead front-end operations and supervise associates.

The role focuses on delivering a fast, friendly checkout, ensuring accuracy, and maintaining cash controls in full compliance with policies and regulations. You will train staff, schedule labor, communicate promotions, and coordinate with store management to enhance service quality, inventory accuracy, and safety.