Customer Experience Lead - Front End Operations

Weis Markets; Delaware; On-site; USD 42,000 - 64,000; Full time

Job summary

Weis Markets in Millville, DE is seeking an Assistant Customer Experience Manager to lead front-end operations and ensure a fast, friendly checkout experience for customers. You will supervise associates, train teams, enforce cash handling controls, adhere to company policies and regulatory requirements, and partner with Store Management to optimize service and store performance.

This role also involves scheduling, inventory oversight, and driving continuous improvement to enhance customer

Qualifications

• Supervises associates within the department.
• Ensures customer service excellence and quick issue resolution.
• Knowledge of cash handling and loss prevention practices.
• Ability to lead front-end operations and coordinate with store leadership.

Responsibilities

• Oversees front-end operations and cashier teams to ensure efficient checkout.
• Assists Customer Experience Manager in daily duties and acts in their absence.
• Enforces cash handling controls and compliance with company policies.
• Ensures compliance with anti-money laundering, tobacco, alcohol, WIC laws, and security procedures.
• Monitors scheduling, labor costs, and store labor efficiency to meet goals.
• Maintains sanitation and safety in front-end areas and customer flow.

Skills

Supervisory experience

Customer service excellence

Cash handling

Leadership in store operations

Job description

Weis Markets in Millville, DE is seeking an Assistant Customer Experience Manager to lead front-end operations and ensure a fast, friendly checkout experience for customers. You will supervise associates, train teams, enforce cash handling controls, adhere to company policies and regulatory requirements, and partner with Store Management to optimize service and store performance.

This role also involves scheduling, inventory oversight, and driving continuous improvement to enhance customer