Front-End Customer Experience Lead

Weis Markets; Millville (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Weis Markets in Millville, NJ, is seeking an Assistant Customer Experience Manager to lead front-end operations, enhance customer relations, and ensure a smooth checkout experience. You will supervise associates, train new hires, and implement programs to improve service while maintaining compliance with cash handling and safety policies.

The role requires strong leadership, attention to detail, and the ability to respond quickly to customer needs.

Qualifications

• Ability to supervise associates within a department and lead in the absence of store management.
• Strong customer service focus and ability to resolve issues promptly.
• Willingness to train and onboard new staff.
• Familiarity with safety, sanitation, and company policies.

Responsibilities

• Supervises all Associates within the department.
• Oversees front-end operations and ensures efficient checkout experiences.
• Trains associates and participates in performance reviews.
• Enforces cash handling controls and cash register procedures.
• Monitors scheduling, labor costs, and inventory levels.

Skills

Customer service

Leadership

Cash handling

Audit procedures

Staff training

LMS

Scheduling

Safety compliance

Tools

POS system

Cash register

Job description

Weis Markets in Millville, NJ, is seeking an Assistant Customer Experience Manager to lead front-end operations, enhance customer relations, and ensure a smooth checkout experience. You will supervise associates, train new hires, and implement programs to improve service while maintaining compliance with cash handling and safety policies.

The role requires strong leadership, attention to detail, and the ability to respond quickly to customer needs.