Front Desk Team Lead & Patient Experience Coach

ChenMed LLC; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to lead Care Facilitators and front desk staff, drive engagement, and uphold ChenMed's standards. You will coach teams, optimize scheduling, and ensure excellent patient flow while maintaining compliance with regulatory and quality requirements.

The role emphasizes hiring, onboarding, and ongoing development, with a strong focus on patient experience and seamless coordination with care teams across ChenMed centers.

Qualifications

• High school diploma or GED required.
• Minimum 3 years’ work experience in a medical facility.
• Some college coursework preferred.
• BLS certification desired.

Responsibilities

• Leads Care Facilitators and front desk staff, sets performance goals and develops top talent.
• Implements improvements, ensures scheduling optimization and strong patient flow.
• Hires and selects front desk staff and oversees onboarding.
• Promotes patient experience while ensuring OSHA and quality standards.

Skills

Leadership

Coaching

Team building

Customer service

Communication

Problem solving

Organizational skills

Regulatory compliance

Travel willingness

English fluency

Education

High school diploma or GED equivalent

Some college coursework preferred

3+ years in a medical facility

BLS for Healthcare Providers certification desired

Tools

EMR systems

Microsoft Office Suite

Phone/PC hardware

Job description

ChenMed is seeking a Front Desk Supervisor to lead Care Facilitators and front desk staff, drive engagement, and uphold ChenMed's standards. You will coach teams, optimize scheduling, and ensure excellent patient flow while maintaining compliance with regulatory and quality requirements.

The role emphasizes hiring, onboarding, and ongoing development, with a strong focus on patient experience and seamless coordination with care teams across ChenMed centers.