Front Desk Team Lead — Patient Experience Champion

ChenMed LLC; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to organize and direct front desk operations under the Center Operations Director. You will supervise Care Facilitators, ensure efficient patient flow, and uphold high-quality patient interactions across visits.

The role emphasizes leadership, scheduling optimization, and delivering a superior VIP experience while maintaining regulatory and quality standards in a healthcare setting.

Qualifications

• Experience leading front desk teams in healthcare.
• Knowledge of patient flow and scheduling practices.
• Understanding of healthcare operations and regulatory standards.

Responsibilities

• Leads a team of front desk staff, sets performance goals and coaches for improvements.
• Manages scheduling, patient flow and adherence to the Center Playbook procedures.
• Ensures VIP patient experience from entry to exit and resolves escalated issues.
• Maintains OSHA, clinical and quality standards and coordinates with care teams.

Skills

Leadership

Staff supervision

Customer service

Scheduling

MS Office

Education

High school diploma or GED

Some college coursework preferred

Tools

EMR systems

Microsoft Office

Phone systems

Job description

ChenMed LLC is seeking a Front Desk Supervisor to organize and direct front desk operations under the Center Operations Director. You will supervise Care Facilitators, ensure efficient patient flow, and uphold high-quality patient interactions across visits.

The role emphasizes leadership, scheduling optimization, and delivering a superior VIP experience while maintaining regulatory and quality standards in a healthcare setting.