Front Desk Team Leader — Patient Experience

ChenMed LLC; Town of Glenwood (WI); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to lead the front desk team, coordinate staff schedules, and ensure high-quality patient care and a welcoming VIP experience from entry to exit. The role focuses on coaching, adherence to center guidelines, and operational excellence in daily front office operations.

You will supervise Care Facilitators, drive patient flow, and partner with center leadership to maintain high satisfaction while supporting scheduling and resource planning.

Qualifications

• 3+ years of work in a medical facility preferred.
• Leadership and supervision experience in front desk operations.

Responsibilities

• Leads a team of front desk staff and sets performance goals.
• Coordinates staff schedules to ensure patient care flow.
• Maintains patient experience standards and front desk operations.

Skills

Leadership

Coaching & development

Communication

Staff scheduling

Customer service

Education

High school diploma or GED

Some college coursework preferred

Tools

EMR systems

Job description

ChenMed LLC is seeking a Front Desk Supervisor to lead the front desk team, coordinate staff schedules, and ensure high-quality patient care and a welcoming VIP experience from entry to exit. The role focuses on coaching, adherence to center guidelines, and operational excellence in daily front office operations.

You will supervise Care Facilitators, drive patient flow, and partner with center leadership to maintain high satisfaction while supporting scheduling and resource planning.