Front Desk Lead — Patient Experience & Operations

PMR Virginia Holding; Town of Glenwood (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to lead the front desk team under the Center Operations Director. You will organize staff, manage schedules, ensure smooth patient flow, and uphold the VIP patient experience from arrival to departure.

You'll train and coach Care Facilitators, enforce center guidelines, handle escalated patient concerns, and partner with growth teams to optimize scheduling and patient retention.

Qualifications

• Experience leading front desk teams in a healthcare setting.
• Proven ability to coach and develop staff.
• Strong scheduling and patient flow optimization skills.

Responsibilities

• Lead front desk staff and set performance goals.
• Ensure patient flow and VIP experience from entry to exit.
• Monitor compliance with center guidelines and quality standards.
• Coordinate scheduling and block appropriate PCP appointments.
• Handle escalated patient issues and improve satisfaction.

Skills

Leadership

Staff supervision

Scheduling

Hiring

Customer experience

Quality & compliance

Training & coaching

Problem solving

Job description

ChenMed is seeking a Front Desk Supervisor to lead the front desk team under the Center Operations Director. You will organize staff, manage schedules, ensure smooth patient flow, and uphold the VIP patient experience from arrival to departure.

You'll train and coach Care Facilitators, enforce center guidelines, handle escalated patient concerns, and partner with growth teams to optimize scheduling and patient retention.