Front Desk Supervisor — VIP Patient Experience Leader

ChenMed LLC; Oak Lawn (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Bonuses or commissions

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to organize and direct front desk staff under the Center Operations Director. You will train and guide Care Facilitators, ensuring quality patient services and efficient front office operations.

Your leadership will drive engagement and a positive patient experience across the center. You will oversee scheduling, adherence to guidelines, and resource provision, while maintaining OSHA and quality standards.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of work experience in a medical facility.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Lead a front desk team and supervise staff performance.
• Coordinate staff scheduling and ensure coverage for patient flow.
• Uphold ChenMed front desk standards, patient experience, and compliance.
• Address escalated patient concerns and collaborate with care teams.

Skills

Leadership

Staff supervision

Scheduling

Customer service

Communication

EMR systems

Microsoft Office

Problem solving

Education

High school diploma or GED

Some college coursework preferred

BLS certification desired

Tools

EMR systems

Microsoft Office

Phone systems

Outlook

Job description

ChenMed LLC is seeking a Front Desk Supervisor to organize and direct front desk staff under the Center Operations Director. You will train and guide Care Facilitators, ensuring quality patient services and efficient front office operations.

Your leadership will drive engagement and a positive patient experience across the center. You will oversee scheduling, adherence to guidelines, and resource provision, while maintaining OSHA and quality standards.