Front Desk Supervisor: Lead Patient Experience & Team Growth

ChenMed LLC; Glenwood (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to organize and direct front desk operations, train Care Facilitators, and ensure excellent patient experiences. You will manage scheduling, performance, and adherence to center guidelines while supporting the Center Operations Director and Clinical Dyad leaders.

The role requires leading a team, driving operational excellence, and promoting a positive patient journey. Strong communication and frontline healthcare familiarity are essential for success.

Qualifications

• High school diploma or GED required.
• Minimum 3 years’ work experience in a medical facility.
• Some college coursework preferred.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Direct front desk staff and scheduling to align with center goals.
• Lead engagement and ensure VIP patient experience from entry to exit.
• Train, coach and supervise Care Facilitators to maintain center standards.
• Monitor compliance with quality, regulatory and operational guidelines.

Skills

Leadership

Communication

Scheduling

Microsoft Office

EMR knowledge

Team coaching

Travel readiness

Education

High school diploma or GED

Some college coursework preferred

3 years’ work experience in a medical facility

Tools

EMR systems

Office IT tools

Job description

ChenMed is seeking a Front Desk Supervisor to organize and direct front desk operations, train Care Facilitators, and ensure excellent patient experiences. You will manage scheduling, performance, and adherence to center guidelines while supporting the Center Operations Director and Clinical Dyad leaders.

The role requires leading a team, driving operational excellence, and promoting a positive patient journey. Strong communication and frontline healthcare familiarity are essential for success.