Front Desk Supervisor: Lead Patient Experience & Operations

ChenMed; Oakland Park (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed seeks a Front Desk Supervisor to organize and direct front desk operations under the Center Operations Director. You will train and guide Care Facilitators, lead scheduling, and uphold ChenMed’s patient-first standards to deliver a positive experience from entry to exit.

You will oversee engagement, development, and operations, ensuring 100% adherence to center playbooks while maintaining top-tier customer service and regulatory compliance across the front desk.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• Minimum 3 years’ work experience in a medical facility.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Lead a team of front desk staff and set performance goals.
• Coordinate scheduling and ensure patient flow efficiency.
• Maintain patient experience and VIP service standards.
• Ensure compliance with regulatory, quality and safety standards.

Skills

Customer service

Leadership

Staff development

Communication

Problem solving

Regulatory compliance

Education

High school diploma

Some college coursework

3 years medical facility experience

Tools

EMR systems

Microsoft Office

Job description

ChenMed seeks a Front Desk Supervisor to organize and direct front desk operations under the Center Operations Director. You will train and guide Care Facilitators, lead scheduling, and uphold ChenMed’s patient-first standards to deliver a positive experience from entry to exit.

You will oversee engagement, development, and operations, ensuring 100% adherence to center playbooks while maintaining top-tier customer service and regulatory compliance across the front desk.