Front Desk Team Lead — Elevate Patient Experience

ChenMed LLC; Florida; On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed LLC in Florida is seeking a Front Desk Supervisor to lead the front desk team and ensure outstanding patient experiences from entry to exit. You will train Care Facilitators, manage scheduling, and uphold ChenMed’s center guidelines to deliver quality care and a smooth patient flow.

The role requires strong leadership, coaching, and communication skills, with a focus on operational excellence and adherence to safety and regulatory standards.

Qualifications

• Strong business acumen and understanding of operations standards.
• Knowledge of regulatory standards and healthcare laws.
• Excellent critical reasoning, decision-making and problem solving skills.

Responsibilities

• Leads a team of Care Facilitators and front desk staff.
• Sets performance goals and develops top talent.
• Coaches and conducts leadership rounding with front desk team members.
• Ensures scheduling adherence and optimizes patient flow.
• Maintains high patient experience and VIP service standards.
• Ensures OSHA, clinical and quality standards are met.
• Participates in hiring and onboarding of staff.
• Resolves escalated patient issues and concerns.

Skills

Leadership

Training & coaching

Communication

Interpersonal skills

Microsoft Office

EMR systems

English fluency

Scheduling optimization

Customer service

Problem solving

Education

High school diploma or GED

Some college coursework preferred

BLS certification desired

Tools

Microsoft Office Suite

Job description

ChenMed LLC in Florida is seeking a Front Desk Supervisor to lead the front desk team and ensure outstanding patient experiences from entry to exit. You will train Care Facilitators, manage scheduling, and uphold ChenMed’s center guidelines to deliver quality care and a smooth patient flow.

The role requires strong leadership, coaching, and communication skills, with a focus on operational excellence and adherence to safety and regulatory standards.