Front Desk Leader: Elevate Patient Experience & Ops

ChenMed LLC; Oakland Park (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

ChenMed seeks a Front Desk Supervisor to lead the front desk team within our Oakland Park center. You will direct staff, manage scheduling and workflows, and uphold ChenMed’s standards for patient experience and operational excellence.

As a supervisor, you will coach Care Facilitators, monitor performance, and ensure timely responses to patient concerns while maintaining strong relationships with internal partners and external customers.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• Minimum 3 years in a medical facility preferred.
• Ability to lead and coach teams to drive positive outcomes.

Responsibilities

• Leads a team of Care Facilitators and front desk staff.
• Sets performance goals and develops top talent.
• Manages patient flow, scheduling, and VIP patient experience.
• Ensures compliance with regulatory standards and ChenMed playbooks.
• Partners with other centers to ensure smooth operations and issue resolution.

Skills

Leadership

Communication

Interpersonal skills

Presentation skills

Microsoft Office

Education

High school diploma or GED

Some college coursework

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

ChenMed seeks a Front Desk Supervisor to lead the front desk team within our Oakland Park center. You will direct staff, manage scheduling and workflows, and uphold ChenMed’s standards for patient experience and operational excellence.

As a supervisor, you will coach Care Facilitators, monitor performance, and ensure timely responses to patient concerns while maintaining strong relationships with internal partners and external customers.