Front Desk Supervisor: Lead VIP Patient Experience

ChenMed LLC; Ashburn (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to lead the front desk staff, coordinate scheduling, and ensure outstanding patient experience. You will guide Care Facilitators, support the Center Operations Director, and implement center playbook procedures.

The role emphasizes staff development, adherence to quality standards, and daily operational excellence to maintain a smooth patient flow and high satisfaction across visits.

Qualifications

• Requires high school diploma or GED; some college coursework preferred.
• Past experience in a medical facility is required (3+ years).
• BLS for Healthcare Providers certification is desirable.

Responsibilities

• Lead a team of Care Facilitators and front desk staff; set performance goals.
• Ensure scheduling, patient flow, and VIP patient experience are optimized.
• Maintain OSHA, clinical and quality standards and escalate issues as needed.
• Provide onboarding and coaching to front desk staff and ensure tool availability.

Skills

Leadership

Critical thinking

Problem solving

Organizational skills

Communication

MS Office

EMR systems

Phone systems

Education

High school diploma or GED

Some college coursework

BLS for Healthcare Providers certification

Tools

Microsoft Office

EMR systems

Job description

ChenMed LLC is seeking a Front Desk Supervisor to lead the front desk staff, coordinate scheduling, and ensure outstanding patient experience. You will guide Care Facilitators, support the Center Operations Director, and implement center playbook procedures.

The role emphasizes staff development, adherence to quality standards, and daily operational excellence to maintain a smooth patient flow and high satisfaction across visits.