Front Desk Supervisor - Patient Experience & Operations

ChenMed LLC; Oak Lawn (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

ChenMed seeks a Front Desk Supervisor to lead the front desk team, ensuring exceptional patient experiences from arrival to departure. This role directs scheduling, coaching, and adherence to center guidelines to optimize patient flow and care delivery.

The ideal candidate will coach Care Facilitators, maintain high standards of service, and foster a positive, efficient center environment that supports ChenMed’s mission and patient-centered care.

Responsibilities

• Leads a team of Care Facilitators and front desk staff; sets performance goals and supports talent development.
• Instills ChenMed values and fosters culture, engagement, and retention; coaches and mentors front desk staff.
• Executes core model, follows Playbook procedures, and leads scheduling optimization to improve patient flow.
• Adheres to scheduling templates; ensures 100% of patients are assigned and scheduled; coordinates high-priority patient follow-ups.
• Acts as Front Desk Ambassador by assisting patients entering/exiting, monitoring wait times, and upholding OSHA/quality standards.

Skills

Leadership

Team supervision

Customer service

Job description

ChenMed seeks a Front Desk Supervisor to lead the front desk team, ensuring exceptional patient experiences from arrival to departure. This role directs scheduling, coaching, and adherence to center guidelines to optimize patient flow and care delivery.

The ideal candidate will coach Care Facilitators, maintain high standards of service, and foster a positive, efficient center environment that supports ChenMed’s mission and patient-centered care.